How can we help you?

We have gathered answers to the questions we are frequently asked.
If you don’t find what you’re looking for, feel free to contact us !

Shipping

Order placed no later than : August 16 2026

Delivery : Home delivery during the week of September 9, 2026 OR at the event site on September 12, 2026

$14.95 fee for home delivery.

No charge if collected on site at the event on September 12, 2026.

Shipping fees and delivery time

Size chart and warranty on our products

Order status, payment methods, issues with your order, etc.

Email, data usage, terms of use, cookie usage, etc.

If you didn't find an answer to your question in the FAQ, our team will be happy to help you. You can contact us by email or phone.

serviceclient@arseno.qc.ca
418 562-0831, poste 100

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